Privacy Policy

This Privacy Policy explains how AL RIYADA TRADING FZ-LLC ("we", "us", "our") collects, uses and protects information when you visit www.riyada.biz (the "Site") or contact us about our export-import and wholesale trading services.

1. Information we collect

We collect information in the following ways:

• Information you provide directly — such as your name, company name, email address, phone number and order details when you submit our contact form, email us, or message us on WhatsApp.
• Automatically collected information — such as IP address, browser type, device type, pages visited and time spent on the Site, collected through cookies and similar technologies (see our Cookie Policy).
• Information from business communications — such as purchase orders, shipping instructions and correspondence exchanged during a trade enquiry or transaction.

2. How we use your information

• To respond to enquiries and prepare quotations for products listed on the Site.
• To process, document and fulfil export-import orders, including preparing shipping and customs paperwork.
• To communicate with you about your enquiry or order, including by email, phone or WhatsApp.
• To improve the Site's content, performance and security.
• To comply with applicable trade, tax and export-control laws.

3. How we share information

We do not sell personal information. We may share information with:

• Freight forwarders, customs brokers, testing laboratories and logistics partners, solely to fulfil an order you have requested.
• Government or regulatory authorities, where required for export documentation, customs clearance or legal compliance.
• Service providers who support our website hosting, analytics or communications, under confidentiality obligations.

4. Data retention

We retain enquiry and order-related information for as long as necessary to fulfil the purpose it was collected for, including any statutory retention periods that apply to export, customs or tax records.

5. Your choices

• You may ask us to access, correct or delete personal information you have shared with us, subject to any legal obligation we have to retain trade or tax records.
• You may opt out of non-essential cookies through the cookie banner on this Site or your browser settings.
• You may unsubscribe from marketing communications at any time by replying to the relevant email or contacting us directly.

6. Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International transfers

As an export-import business, information may be transferred to and processed in countries other than your own, including India and the destination countries of a given shipment, for the purpose of completing trade documentation and logistics.

8. Children's privacy

This Site is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact us

For privacy-related questions, contact us at admin@riyada.biz or write to us at VUET, Compass Building, Al Hulaila, Ras Al Khaimah, UAE.

This page is a general-purpose template and is not a substitute for legal advice. Please have it reviewed by a qualified lawyer for your specific jurisdiction and business before publishing.